The Effect of Work Stress and Job Demands on Employee Performance Through Job Burnout (A Study of The Reward and System Division at PT. Pesta Pora Abadi Malang)

Okta Rezki Sunariati; Ike Kudyah Rachmawati; Adriani Kala Lembang

doi:10.54408/jabter.v5i4.591

Authors

Okta Rezki Sunariati Institut Teknologi dan Bisnis Asia
Ike Kudyah Rachmawati Institut Teknologi dan Bisnis Asia
Adriani Kala Lembang Institut Teknologi dan Bisnis Asia

DOI:

https://doi.org/10.54408/jabter.v5i4.591

Keywords:

Job Stress, Job Demands, Job Burnout, Employee Performance

Abstract

The growth of the Food and Beverage (F&B) industry in Indonesia has led to a significant increase in work demands on employees. This situation has the potential to lead to high levels of work stress and demands, which can lead to burnout and decreased employee performance. This study aims to analyze the effect of work stress and demands on employee performance through work fatigue as a mediating variable in the Reward and Systems Division at PT Pesta Pora Abadi Malang. This study used a quantitative approach with a survey method involving 60 employees using a saturated sampling technique. Data analysis was performed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the assistance of SmartPLS 3.2.9. The results show that work stress and demands have a positive and significant influence on work fatigue. Both work stress and demands also have a direct influence on employee performance. Furthermore, work fatigue significantly mediates the relationship between work stress and demands on employee performance. These findings suggest that the higher the levels of work stress and demands, the greater the potential for burnout, which can lead to decreased performance

Downloads

Download data is not yet available.

References

Bakker, A. B., & de Vries, J. D. (2021). Job demands–resources theory and burnout: New perspectives in the digital era. Journal of Occupational Health Psychology, 26(3), 272–283.

Dewi, R. (2019). Analisis kinerja karyawan berdasarkan teori Robbins. Jurnal Ilmu Manajemen Indonesia, 7(2), 115–124.

Febrianita., Saputro, A. H., Herlinawati, E. (2023). Pengaruh Kepemimpinan, Stres Kerja, dan Motivasi Kerja Terhadap Produktivitas Karyawan (Studi Kasus Divisi Cuting PT MAsplast Poly Film). JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi). JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 9 (6). 2871-2879.

Fhauzan, F., & Ali, M. (2023). Pengaruh beban kerja dan burnout terhadap kinerja karyawan melalui stres kerja sebagai variabel mediasi. Jurnal Pengembangan Sumber Daya Nasional, 1(2), 73–82.

Firdaus, E. Z., Noermijati, N., Ratnawati, K., & Zaroug, Y. A. M. (2023). The role of job burnout and social support on the effect of job demand to employee performance. Jurnal Aplikasi Manajemen, 21(1), 42–56.

Hidayati, S., & Fauzan, R. (2023). Employee performance in the corporate environment: The role of collaboration and adaptability. Jurnal Manajemen Modern, 13(2), 112–128.

Indrawan, Y., Claudia, M., & Rifani, A. (2023). Pengaruh beban kerja dan stres kerja terhadap kinerja karyawan: Efek mediasi burnout (Studi pada Karyawan PT Sapta Sari Tama Cabang Banjarmasin). Jurnal Wawasan Manajemen, 11(1), 1–15.

Lineuwih, R., Sariwulan, T., & Fidhayallah, M. (2023). Pengaruh beban kerja, stres kerja, dan work-family conflict terhadap burnout karyawan. SINOMIKA: Jurnal Ilmiah Mahasiswa, 4(1), 10–21.

Mangkunegara, A. A. A. P. (2021). Manajemen sumber daya manusia perusahaan. Bandung: PT Remaja Rosdakarya.

Mardiani, S., & Khamdanah, N. (2022). Pengaruh stres kerja dan beban kerja terhadap kinerja karyawan pada PT Duta Cemerlang Motor. Eqien: Jurnal Ekonomi dan Bisnis, 9(3), 52–60.

Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2(2), 99–113.

Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103–111.

Maslach, C., & Leiter, M. P. (2022). Burnout: What have we learned and what’s next? Annual Review of Organizational Psychology and Organizational Behavior, 9, 1–24.

Parashakti, R. D., & Ekhsan, M. (2022). Peran burnout sebagai mediasi pada pengaruh stres kerja terhadap kinerja karyawan. Jurnal Ekonomi, Sosial, dan Humaniora (JESYA), 5(1), 73–81.

Priyono, A., Hidayat, R., & Nugroho, B. (2023). Pengaruh kepemimpinan dan motivasi terhadap kinerja karyawan di era digitalisasi kerja. Jurnal Ekonomi, Bisnis, dan Manajemen (JEBIMAN), 3(1), 54–63.

Rahmawati, L. (2021). Pengaruh stres kerja dan lingkungan kerja terhadap kinerja karyawan pada PT BNI Syariah Kantor Pusat. Jurnal Ilmiah Manajemen dan Bisnis, 11(1), 33–45.

Robbins, S. P., & Judge, T. A. (2022). Organizational behavior (18th ed.). New Jersey: Pearson Education Limited.

Sari, R., & Hidayat, M. (2023). Pengaruh stres kerja terhadap kepuasan dan kinerja melalui burnout sebagai variabel mediasi. Jurnal Ilmiah Manajemen Indonesia, 8(1), 77–89.

Schaufeli, W. B., & Enzmann, D. (2020). The burnout companion to study and practice: A critical analysis. CRC Press.

Setiawan, R., Santoso, D., & Wulandari, S. (2022). Occupational stress and employee performance in corporate settings. Jurnal Manajemen dan Bisnis Kontemporer, 6(2), 87–102.

Sugiyono. (2019a). Metode Penelitian Kuantitatif, Kualitatif, dan Kombinasi (3rd ed.). Alfabeta.

Sugiyono. (2019b). Metode Penelitian Kuantitatif, Kualitatif, dan Kombinasi. Alfabeta.

Sugiyono. (2020). Metode Penelitian Kualitatif: Kuantitatif, dan Kombinasi (5th ed.).Alfabeta.

Sukmawati, R., & Hermana, C. (2024). Pengaruh Beban Kerja dan Stres Kerja terhadap Kinerja Karyawan. Jurnal Riset Manajemen Dan Bisnis, 51-56.

Sutrisno, E. (2022). Manajemen sumber daya manusia. Jakarta: Kencana Prenada Media Group.

Setiawan, V., & Handayani, A. (2025). Pengaruh Motivasi Kerja, Stress Kerja dan Konflik Kerja terhadap Kinerja Karyawan PT Assalaam Niaga Utama. Jurnal Publikasi Ilmu Manajemen, 4(2), 17-31.

Zirinita, I., & Wajdi, M. F. (2023). Pengaruh perceived organizational support, job demands, dan burnout terhadap kepuasan kerja karyawan. Jurnal Lentera Bisnis, 12(2), 101–115.